Customer Relationship Management and its Impact on Improving Service Quality: an Exploratory Study in the Municipality of Dora . مجلة المنصور, [S. l.], v. 38, n. 1, p. 109–128, 2023. Disponível em: https://journal.muc.edu.iq/journal/article/view/430. Acesso em: 5 سبتمبر. 2025.