"Customer Relationship Management and Its Impact on Improving Service Quality: An Exploratory Study in the Municipality of Dora ". مجلة المنصور 38, no. 1 (فبراير 1, 2023): 109–128. تاريخ الوصول سبتمبر 6, 2025. https://journal.muc.edu.iq/journal/article/view/430.