Appeals and Complaints
The complainant selects “Contact Us” from the journal site and chooses the Editor-in-Chief's email, then writes the complaint. The Editor-in-Chief receives all comments and complaints and acknowledges their receipt. The complaint is reviewed with both the Editorial Secretariat and the Editorial Manager to handle complaints, investigate the claims, and resolve them promptly. The Editor-in-Chief is encouraged to make recommendations for improving the system and to discuss these with journal editors and staff. Finally, the Editor-in-Chief sends an explanation and information to the person submitting the complaint.
The objective of this policy is to ensure that complaints are dealt with in a fair and effective manner. The journal’s complaints management system aims to:
- Respond to issues raised by complainants in a timely and cost-effective manner.
- Enhance the confidence of authors in our publishing process.
- Provide quality improvements in our products (where applicable), services, staff, and complaints handling.
For any appeals and complaints, please contact us through the following address:
